Module 02
CRM & Lead Management Systems
Identity shift: Pipeline Operator
What this module solves
Pipeline Operator
HubSpot, Zoho, lead lifecycle, data hygiene, pipeline stages and follow-up logic.
HubSpotZohoGoogle SheetsFollow-up boards
Real-world outcome
Practical business clarity.
Student can manage travel pipelines professionally.
What Students Learn
- HubSpot
- Zoho
- lead lifecycle
- data hygiene
- pipeline stages and follow-up logic.
Practical Workshops
- Create lead stages
- Write follow-up notes
- Build a next-action tracker
Deliverables
- CRM stage map
- Follow-up script bank
- Pipeline report
Why it matters
How this helps in a real travel business.
This module connects classroom knowledge to operator behavior: better systems, cleaner communication, stronger supplier discipline, sharper proposals and more confident role-readiness.
Keep exploring
Related TourShala pages.
Next step
Ready to build Module 02 skills?
Apply for counselling and understand the pilot cohort structure.